Pacnet Application Acceleration

In today’s complex, globally distributed environment, running enterprise applications over WAN has become a challenge given the variety of traffic requiring support – media rich files, convergent voice, video and data applications and web-based services. Bandwidth-hogging recreational traffic, malwares and network attacks also aggravate network congestion.

Pacnet takes away the burden of assuring the reliability of productivity-enhancing enterprise application running over WAN with Pacnet Application Acceleration Service, a suite of service that includes the supply, delivery and installation and provisioning of Application Acceleration appliance in customer sites.

Pacnet Application Acceleration Service helps customers reduce latency, optimize application performance and minimize transmission of repeatable data to help them maximize WAN bandwidth, build and manage a truly global collaborative environment while enabling expedited network based back up and replication.

Key Features

  • Extensive CPE choices for different customer segments: medium-sized businesses, large businesses, data centers and mobile environments.
  • Flexible procurement – Charged on one-time purchase or installment option.
  • Professional staging, delivery and physical installation of Application Acceleration appliance at customer premise.
  • 24×7 equipment maintenance and network monitoring with round-the-clock recovery coverage and speedy on site support.
  • Single point of contact for different managed services with 24×7 maintenance and help-desk support.

Customer Network Management Tool

Network Snapshot of Insight@Pacnet – As an option for Managed Router Service, Network Snapshot offers a password-protected, Web-based tool that allows you to gain access to real time statistics on your managed services.

Enhanced Services

Pacnet Managed Router Service may be combined with service options for added cost savings and productivity gains including voice-enabled router, IMA-enabled router and IPSec-enabled router.


Australia, Belgium, Canada, China, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, New Zealand, Netherlands, Philippines, Russia, Singapore, South Africa, Taiwan, Thailand, UAE, UK, United States and Vietnam.

Technical Description

Key Deliverables

Deliverable Details
Equipment Procurement Charged on one-time purchase or installment option
Installation Staging, delivery and physical installation of Application Acceleration appliance
Equipment Maintenance 24/7 : Provides round-the-clock recovery coverage with on-site support arriving within 4 hours, dependent on the geographical location of the deployed hardware
8/5: Provides 9am – 5pm recovery coverage with on-site support arriving before 5pm the next working day, dependent on the geographical location of the deployed hardware*
Network Monitoring Providing 24/7 proactive monitoring of a customer`s appliance#

*Other service level may be available depending on service location
#Applicable to Managed Application Acceleration Service.  Managed Application Acceleration Service is required to ride on Pacnet Transport Network and Managed Service.

Equipment Support

Pacnet Application Acceleration Service is based on the Riverbed* flagship product Steelhead appliances and Steelhead Mobile software. The following is a list of equipment offered: **

Series Riverbed Appliance
Small Office Riverbed Steelhead 250-L
Riverbed Steelhead 250-M
Riverbed Steelhead 250-H
Mid-size Office Riverbed Steelhead 550-M
Riverbed Steelhead 550-H
Riverbed Steelhead 1050-L
Riverbed Steelhead 1050-M
Riverbed Steelhead 1050-H
Large office or Data Center Riverbed Steelhead 2050-L
Riverbed Steelhead 2050-M
Riverbed Steelhead 2050-H
Riverbed Steelhead 5050-L
Riverbed Steelhead 5050-M
Riverbed Steelhead 5050-H
Riverbed Steelhead 6050
Mobile Deployment Steelhead Mobile Controller Appliance
Steelhead Mobile Controller Virtual Edition

** Other models considered on a case-to-case basis.

Riverbed - Think FastRiverbed Technology is the technology and market leader in wide-area data services (WDS) solutions for companies worldwide. By enabling application performance over the wide area network (WAN) that is orders of magnitude faster than what users experience today, Riverbed is changing the way people work, and enabling a distributed workforce that can collaborate as if they were local. Additional information about Riverbed (NASDAQ: RVBD) is available at

*Other models are considered on a case-by-case basis