Business & Home Customer Services

At Pacnet, we take pride in delivering the best quality  service to all our customers. To reach our customer service officers who will be able to assist you with your queries, please select your location from the list on the left.

All our  Pacnet support representatives are encouraged to deal with customer concerns and resolved them to the best of their ability.  For any issues with our service, please contact our Customer Service team on the following numbers:

Business  and Home Customer Service
Country Home Business
Australia 13 36 35 13 36 39
Hong Kong +852 2335  4388 +852 2620 1880
India Bangalore & Chennai:  +91 080 6616 6420 to 22 TOLL FREE NUMBER:
1800 4196 422
Mumbai & Delhi :  +91 22 2498.0803 / 0805
Pune:  +91 20 6607575 / 7571
Singapore +65 63366622 +65 6226 8668
Thailand +66 2 207 4111

If your concern was not resovlved by our support representative, the customer call/email is escalated to the appropriate level as follows:

a) Team Leader on duty for first point of contact for complaint escalations
b) Team Manager for major complaints that require management decision

We would love to hear on how we can serve you better.  Please send us your feedback via email to: management.team@pacnet.com