Pacnet Australia Contact Information

Pacnet Australia offers a comprehensive portfolio of advanced IP, data, voice and managed solutions through our four offices located across Australia. Find out more about our products below, or feel free to contact us through our hotlines and email addresses listed below.

Products and Solutions

Business and Home
Enterprise
Carrier

Sales Inquiries

Carrier & Enterprise Customers
Number +61.2.8233.5333
Email sales.australia@pacnet.com

 

Business Customers
Hours 8.30am to 5.30pm AEST Monday to Friday
National Number 1300 PACNET (722 638)
International +61.3.9674.7559
Fax +61.3.9699.8838
Email business.sales.au@pacnet.com

 

Home/Consumer Customers
Hours 8.30am to 5.30pm AEST Monday to Friday
National Number 1300 PACNET (722 638)
International +61.3.9674.7592
Fax 1300.555.072
Email sales.au@pacnet.com

 

Customer Services

Carrier & Enterprise Customers
Number Email
IP / VoIP Services 1800.003.051 ascip@pacnet.com
Non IP Services 1800.003.051 asc@pacnet.com
Planned & Emergency Activities 1800.003.051 pscpateam@pacnet.com

 

Business Customers
Hours 8:30am to 6:00pm Monday to Friday
National Number 13.36.39
International +612 9336 0439
Fax 1300.555.076
Email business.customerservice.au@pacnet.com

 

Home/Consumer Customers
Hours 8:30am to 6:00pm Monday to Friday
National Number 13.36.35
International +612 9336 0435
Fax 1300.555.076
Email customerservice.au@pacnet.com

 

Technical Support

Carrier & Enterprise Customers
Number Email
IP / VoIP Services 1800.003.051 ascip@pacnet.com
Non IP Services 1800.003.051 asc@pacnet.com
Planned & Emergency Activities 1800.003.051 pscpateam@pacnet.com

 

Business Customers
Hours 24 hours a day, 7 days a week
National Number 13.36.39
International +612 9336 0439
Fax 1300.555.076
Email business.techsupport.au@pacnet.com

 

Home/Consumer Customers
Hours 9:00am to 9:00pm Monday to Friday
9:00am to 6:00pm Saturday
Closed Sunday and National Public Holidays
National Number 13.36.35
International +612 9336 0435
Fax 1300.555.076
Email techsupport.au@pacnet.com

 

Office Locations

Melbourne Sydney
Street Address Level 2, 99 King Street
Melbourne, VIC 3000
Level 11, 17 York Street,
Sydney, NSW 2000
Postal Address PO Box 12101
A’Beckett Street PO
Melbourne VIC 8006
Level 11, 17 York Street,
Sydney, NSW 2000
Telephone +613 9674 7559 +612 8233 5333
Fax +613 9698 4875 +612 9299 6160
+612 9299 1834