Pacnet Hong Kong Contact Information

Through our global headquarters in Hong Kong, we deliver a comprehensive portfolio of advanced IP, data, voice and managed solutions in Hong Kong and across Asia. Find out more about our products below, or feel free to contact us through our hotlines and email addresses listed below.

Products and Solutions


Sales Inquiries

Carrier & Enterprise Customers
Number +852.2121.2828


Business Customers
Hours 8:30am to 6:00pm Monday to Friday
Number +852.2335.4333
Fax +852.2719.8469
Email Click here to contact the team


Customer Services & Technical Support

Carrier & Enterprise Customers
Email / Number
Toll Free Number 800.90.1500
IP / VoIP Services
Non IP Services
Planned & Emergency Activities


Business Customers
Hours Business Customer Service
8:30am – 6:00pm Monday to FridayBusiness Techical Support
24 hours a day, 7 days a week
Business Customers +852.2620.1880
Fax +852.2719.8469
Email Click here to contact the team


Network Operations Centre (NOC)
Hours 24 hours a day, 7 days a week
Number +852 2620 1880

Office Locations

Taikoo Shing 18/F Cityplaza Three
14 Taikoo Wan Road
Taikoo Shing, Hong KongTel: +852.2121.2828
Fax: +852.2121.2929
Hong Kong Office Locations