Pacnet Service Delivery Escalation Lists
Please use the following escalation points based on your Pacnet account manager’s location:
1st Level of Escalation
| Regional Service Delivery Manager | Areas | |
|---|---|---|
| Steven Henley | Australia / New Zealand / US / Europe | DL : +61.3.9674.7528 Mobile: +61.411.602.524 Email:steven.henley@pacnet.com |
| Albert Kwok | China/ Hong Kong / Taiwan | DL : +852.2335.4251 Mobile: +852.9504.8118 Email: albert.kwok@pacnet.com |
| Ricky Lee | Korea | DL : +822.2001.5010 Mobile: +8210.9032.7832 Email: ricky.lee@pacnet.com |
| Fumie Nozawa | Japan | DL : +813.6408.3679 Mobile: +8190.6184.2321 Email:fumie.nozawa@pacnet.com |
| Jun Bunag | Singapore / Malaysia / Indonesia / India / Thailand / Philippines | DL: +65.6591.9790 Mobile: +65.9146.0915 Email: marcelo.bunag@pacnet.com |
Second Level of Escalation
Vicky Poon
Director, Service Delivery
DL: +852.2335.4261
Mobile: +852.9127.9098
Email: vicky.poon@pacnet.com
Third Level of Escalation
Wilfred Kwan
Executive Vice President / CTO
DL: +852.2121.2850
Mobile: +852.9612.0750
Email: wilfred.kwan@pacnet.com