Business Process Outsourcing (BPO)
Pacnet Inspires Outsourcing Excellence
Asia is home to some of the world’s biggest BPO and call center operators. Whether you run a software design company in Mumbai, a hardware design house in China or a call center in the Philippines, your value is measured by compliance to SLAs or how fast and efficiently you can handle call resolution or respond to ad hoc design modifications requests.
IP-based communication powers the follow-the-sun operation of the world’s biggest BPO companies, helping you connect to your outsourcing customers, and their customers, from any part of the world any time of the day.
Pacnet’s Global network supports BPO operators by guaranteeing quality service delivery across all customer touch points including IP telephony, traditional voice or integrating data networks via Internet related technologies. Pacnet delivers value thought these distinctive value propositions:
Global Network Infrastructure
We enable reliable call aggregation service and we allow your outsourcing clients to reach you anytime anywhere via our self-owned EAC-C2C submarine cable systems and our trans-Pacific circuits that extends across Asia, into the US and Europe.
We offer you a choice of connection with your BPO client and their customers. You may tap our IP backbones, our MPLS-based IPVPN service or leverage traditional IPL, ATM/Frame Relay services.
Extensive Product Mix
With our managed and hosting service offered alongside our more traditional network connectivity, Internet access and voice communication, we take away your burden of managing communication network so you can focus more on providing high quality BPO service.
Our team of networking experts at our state of the art Network Operation Centers (NOCS) are on hand to guarantee your service reliability. Together with our multi-language Asia customer support team, we offer you one stop customer and technical support.