Pacnet Managed Router

Enterprise networks are becoming increasingly complex with multiple, stand-alone systems running a variety of operating systems and applications. As your business expands into new markets, investment in network management time and resources can become prohibitively expensive, particularly given the constant evolution of technology and rapid change in market conditions. When this happens, outsourcing management of the network and equipment to a dedicated team of professionals starts to make a lot of sense.

As an extension of our transport and IP services, Pacnet offers you a full portfolio of managed router services with enhanced support for voice; IPSec and IMA-enabled routers to help you better allocate your technical resources to core IT support functions. Pacnet Managed Router takes away your network management burden so you can focus on your number 1 priority: growing your business.

Key Features

  • One-stop shop solution for all router-based WAN requirements from equipment procurement, or rental to installation, configuration, maintenance, and 24 x 7network monitoring.
  • Comprehensive equipment support covering competitive pricing, a range of router models from entry level to carrier grade models.
  • Multi protocol support: supported protocols in compliance with appropriate WAN, LAN and routing standards or recommendations.
  • Access to expert team of professionals who manage our own state-of-the-art network infrastructure.


Customer Network Management Tool

Network Snapshot of Insight@Pacnet – As an option for Managed Router Service, Network Snapshot offers a password-protected, Web-based tool that allows you to gain access to real time statistics on your managed services.

Enhanced Services

Pacnet Managed Router Service may be combined with service options for added cost savings and productivity gains including voice-enabled router, IMA-enabled router and IPSec-enabled router.


Pacnet Managed Router Service is offered together with all of our communication services including Private Line, ATM, Frame Relay, Internet Service and IP VPN.

Technical Description

Key Deliverables
Deliverable Details
Equipment Procurement Charged on a monthly rental, one-time purchase or installment payment basis
Installation Staging, delivery and physical installation of CPE
Configuration Initial and back-up configuration and reconfiguration
Equipment Maintenance
(available service levels)
On-site hardware repair/replacement including parts and labour
Network Monitoring Providing 24×7 proactive monitoring of a customer’s CPE
Remote Maintenance Dial-up, out-of-band access to CPE for remote maintenance of CPE
NB Managed Router Service and all its deliverables are only available in conjunction with Pacnet ATM, Frame Relay, IP VPN, DIA and International Private Line subscriptions.


Equipment Support

Pacnet supports equipment models from low-price, low-end models to cost-effective mid-sized model. Choice of CISCO routers including 800, 1800, 2800, 3800 and ISR G2 series.

* Other models are considered on a case-by-case basis

Router Protocol Support

The following table shows the list of supported protocols for Pacnet Managed Router Services. The supported protocols must comply with the appropriate standard or recommendation.

Network Protocol
WAN ATM, Frame Relay, Cisco HDLC, ISDN BRI (for back-up), PPP, Ethernet (10/100M)
LAN Ethernet (10/100M), IP
Routing BGP-4, EIGRP, OSPF, Static